Case Profile
Valley Stream, New York was incorporated in 1925 and has become renowned for its neat and tidy environment, well-kept parks and recreational areas, as well as for the overall quality of its facilities and amenities. As Mayor Ed Fare says, “It’s a Great Big Small Town.”
This reputation is no accident. The authorities operate a robust system of local management and maintenance, ranging from park services and highways, to electrical and pothole crews, and everything in between.
Client Aims
With a view towards enhancing the efficiency and cost-effectiveness of these services, the Valley Stream authorities inquired about the WebDPW asset and work management product. The team was first drawn to WebDPW because of its reputation for comprehensive fleet management capabilities, but soon discovered that the benefits and features had a broader reach.
The Process
Organizing and preparing Valley Stream’s asset data and work processes for input into the WebDPW system was a sizable task, and some team members were hesitant about the initial change. To facilitate an easy transition, we first spent time training their designated “champion”, Rich Vela, who then spent three months coaching Valley Stream’s employees in correctly utilizing the software procedures and familiarizing them with entering and managing data in the system.
Along with these efforts, we worked with them to develop the system to meet the specific needs of the Valley Stream team, creating an optimized and customized experience that would exceed the client’s expectations.
The Results
The authorities at Valley Stream have spent a great deal of time, effort and money in supporting the use of the WebDPW asset management and Preventive maintenance/work order system. . This includes outfitting vehicles with laptops mounted in them, as well as providing workers with mobile devices and rugged tablet computers. The amount of data collected as part of an ongoing and proper asset management system is no problem now with the implementation of WebDPW. .
These devices connect directly to the WebDPW platform, enabling the submission of service requests from the field and the monitoring of daily tasks. The training also proved highly effective. In only a short period of time after the initial coaching, mechanics and other operatives are now entering their own work orders on the fly and are comfortably gaining more confidence in using this solution to manage their operations.
The client is so happy with the implementation of WebDPW and its benefits.
The Next Steps
The Valley Stream team is now planning to roll out WebDPW functionality across more areas of their organization, to include bulk pickup for sanitation, tree stump removal crews and use in their sign shop. This will involve adding twenty users to the WebDPW system, something which will be achieved easily thanks to the vision of their management staff, and support provided by the training team. Valley Stream plan to accomplish this by June 1, 2016.
The Testimony
“What we were doing was antiquated. WebDPW isn’t just one step forward, it’s eight steps forward and has made us 75% paperless. The guys like that all of the information is just there – photos and documents, all in one place!”
